No, the fabrics will not shrink.

Over exposure to the sun over time might cause some fading.

Our products are made of superior quality materials. We focus on design, details, hygienic work ethic, quality production& fare trade. Our products are made in our factory in India. We pay fare wages to our much loved employees.
Our products are not mass produced. Many of our products are handmade or stitched with the utmost care in limited quantities.

If you have any questions regarding our products, our policies, offers, or any other queries you can call us at 91 0124 4029900

For queries related to Dispatch & Delivery you can call us between 10am and 6pm from Monday to Saturday (excluding public holidays). Alternatively, you can send us an email at support@kaypac.in with your name & contact details and we will get back to you as soon as possible.

You can also chat with us through the chat-box on our website& can also message us on Instagram.

You can message us on Instagram, send us some pictures or post on social media – don't forget to tag us! @kaypac.in

Yes, within 7 days of dispatch and all logistics costs to be borne by you in case of an exchange.

Our team will get in touch with you and a refund request will be put in motion.

For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.

Enter your promo code at checkout and the discount will be automatically applied to the total amount.

Kindly excuse us, but we do not personalise the bags with a name or monogram.

Absolutely! We need approx. 30-day notice to process orders over 25 pieces in a single design. Call on 91 0124 4029900 Email us at support@kaypac.infor bulk order inquiries.

You may pay through multiple choice of options:-

1. Online Bank Transfer
2. Credit, Debit, or Cash Card, (CashFree)
3. Paytm & other wallets
4. Google pay

We accept COD orders

No, currently we do not.

No, we do not store any credit/debit card information. Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.

You will receive an email from Kaypac bags after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.

If your payment transaction fails, and if the payment has been deducted from your account but the payment receipt shows as failed, the money will be returned to your account within 5 – 7 days.

You can also contact our Customer Service on 91 0124 4029900 or email us at supoort@kaypac.in

In the rare case such a situation arises, please do not worry. Call on Dispatch & Delivery at 91 0124 4029900, inform the customer care executive of the situation.

You will be requested to send the courier agent back, and delivery will be re-attempted within 48 hours.

No, we propose free shipping across India.

Once your order has been placed, your parcel will be dispatched within 1 – 2 working days.

Delivery can take from 3 – 14 working days, depending on location.

After confirming the order, if our courier partners confirm the inability to deliver at your address, we will email you and request any other delivery address, or we will cancel the order & refund the money to the source.

We accept COD orders

Our courier partners update their serviceable pin code lists from time to time.

Sometimes areas that were once serviceable become temporarily unserviceable. In this case, please contact Dispatch & Delivery. You can call us on 91 0124 4029900

Or,

You can provide a different/alternate address with a serviceable Pin code.

Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together, and you will receive partial shipments, as each product may be delivered as per the individual delivery timeline. However, we try and send as many products from your order in one shipment.

Yes, we ship worldwide!

Yes, International shipping charges are as per actual.

Once you have decided on your order, we will try and get you the best courier price options.

Within a few minutes of successfully placing your order, you will receive an email confirmation from kaypac.in. This email will include all the important details related to your order.

Once your order ships you will receive an email with the airway bill tracking details which you can check on delhivery.com

Though the Kaypac website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on  91 0124 4029900 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it.

If your order has not been processed, we can cancel it and refund the amount as Kaypac Credits.

Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order;
simply call 91 0124 4029900. Please note if your order has already been shipped, we will not modify your order. They will also be happy to help you if you want to update your shipping address.

If you have cancelled your order before it has been processed, we will immediately process the refund. If you paid via credit card or bank transfer, the payment will be refunded in your bank after details have been given.

You can get in touch with our Customer Service by emailing us at support@kaypac.in or can call us on 91 0124 4029900 between 10 a.m. and 6 p.m. (Monday – Saturday).

When you shop with Kaypac, it is our topmost priority to deliver quality products and to give you
the most enjoyable and hassle-free online shopping experience. Keeping this in
mind, our Returns Policy is also safe, easy and transparent.

You can return a product in the following two scenarios:

- A product is damaged. Kaypac has a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.
- Wrong item delivered.
- ALL our products have a one year warranty period.

We are happy to repair or replace your product.

However if the product get damaged due to use over time or an accessory gets lost, Kaypac cannot be held responsible to repair or replace the product.

If you want to return the product for any other reason apart from the above-mentioned ones, please get in touch with our Customer Service within 4 hours from the receipt of delivery. You can either call our Customer Service on 91 0124 4029900 between 10.00 a.m. and 6.00 p.m. (IST), or email us at support@kaypac.in

Please get in touch with us within 48 hours from the date of receiving your shipment.

Products returned after 1 week of receiving will not be accepted back.

Step 1 Call our Customer Service on 91 0124 4029900 between 10.00 a.m. and 6.00 p.m. (IST) from Monday to Saturday. You can also email us support@kaypac.in

Please mention your name, order number & the reason for return.

Step 2 Once your returns request is validated over phone,

You will need to ship the goods back to us at the below given address, the courier charge for return will be borne by the customer not Kaypac

Kaypac does not provide reverse pick up service at the moment.


Kaypac

Plot no-107, Sec-8, IMT Manesar, Gurugram Haryana 122050, India

 91 0124 4029900

Step 3 After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality
Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount.

Your returns issue will be closed within 10 days of our receiving the return package from you.

Kaypac does not offer replacements on discounted or season-end sale products.

Terms & Conditions on return:

I. The final decision on whether a returned item will be approved or rejected lies completely with Kaypac Quality Assurance Team.
II. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
III. The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you (at your request).
IV. Please do not accept the package in damaged, opened or soiled condition.
V. If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is three months from the date of issue). Store credit given to the customer is not transferable to other user/s.

Write a clear and concise answer to guide your customers.

No. Kaypac does not offer cash refund.

Once a payment has been made & product(s) are delivered.

To maintain your right to privacy while shopping with us is one of our biggest priorities. We, thus, only ask for the most necessary information that is required for us to complete your order or to contact you regarding its status. The information we collect includes your name, email address, shipping address, phone number and billing address. Apart from the Kaypac team, this information is only shared with our associated courier partner that will be delivering your ordered items. Please be assured that Kaypac does not store your credit / debit card or online bank account information.

Please note that Kaypac reserves the right to update this Privacy Policy at anytime.

Kaypac only stores information that is uploaded by you during the registration process, along with shared comments, conversations and interactions with other members on the website. No information such as credit / debit card details or online back account information, etc., is stored in our database. These details are directly entered by you into the bank payment gateways, which are 100 percent secure. We do not handle this sensitive data or store it.